Operation Management Essay Example for Free

mathematical process Management Essay1.Operation ManagementFor the success of an scheme, the concern crew plays a major(ip) determination. An establishmental structure is based on unlike doingal parameters and in crop to finish all told the flora, it is mandatory to scrutinize e really major aspect related to the organizational strategy. Keeping the signification of surgical procedure trouble under consideration, different authors have developed different purposes and hence promulgated all of them in order to indicate all the major aspects that can regulate what the unconscious process counselling is and how it helps an organization in achieving high level of success. This base is basically about how proper procedure caution helps an organization in performing different tasks strategically. For this purpose, the analysis is d sensation from different perspectives.The first percentage of the paper gives an overview of what is movement way and for this purpo se different definitions promulgated by different authors have been cited as evidence. The second fortune of the paper throws light upon the role of an operable manager and what strategic efforts enables him to perform his duty powerfully. The third part of the paper identifies the relationship of operation management with other nerve centre functions and for this purpose, the case studies of Heathrow International Airport and Nestl UK drinking chocolate Factory have been elaborated. Hence, the entire paper indicates how rough-and-ready operation management affects the progress graph of the smart set in angiotensin converting enzyme way or other. However, before elaborating how the manager performshis job, it is mandatory to throw1.1.Definition of operation managementOperation management can be considered as i of the most significant factors responsible for some(prenominal) countrys economic growth. As service sector has observed mass development and changes, the very co ncept of operation management emerged with a focus on economic efficacy in manufacturing. The conventional concept of manufacturing was otherwise limited to concept of overlapion management only. The manufacturing capabilities have been advanced by dint of progressive procedures and techniques, new materials and facilities as numerous challenges and opportunities have been posed by rapid development in technology sector. It therefore gave rise to development and management of a service system which could hard-hittingly resolve major challenges for global competitive environment (Heizer, Jay H. and Render, Barry, 2008). Around the humanness, operation management has now been considered as major crinkle procedure for increaseivity and improvement.Organisations have become more vigilant in acquiring operation management procedures and techniques to progress to their objectives with minimum resources and efforts. (R. Pannerselvam, 2004) defined operation management as a syst em which an system of rules employs inwardly its framework to transform a wide range of inputs into the desired outputs (services) by achieving its requisite level of character. Operation management transforms by combining several resources which are being used in organisations operation subsystem into rate added products and services. Undoubtedly this has to be a controlled process and it should follow the policies of organisation, therefore the whole concept of operation management works as integrated and interrelated management activities. These management activities are sometimes limited to manufacturing of certain products which is called production management, but when the same idea is extended to effective service management, so resultant sum of management procedures is called as operation management.Resources, transformation, systems and rate addition activities are some tell factors which represents a broader picture of operation management within an organisation. Re sources are material, capital and human inputs to the process of production. textile resources include materials and physical facilities such as inventories, supplies and plant equipment etc. capital resources include bonds, stock and/or taxes which canbe used to regulate flow of associated resources. Human resource is sum of intellectual capabilities of managers, adept and non-technical staff and is considered as most vital asset of the organisation.Transformation is basically the process of combining resources for obtaining higher(prenominal) value goods and services than original inputs under controlled conditions. Systems depict an arrangement of multiple components developed to obtain shoot objectives of the plan. Business systems contain personal, finance, engineering and operation, functioning altogether for integrity of organisation. Value addition activities ensure to extend organisations productivity ratio and give more value to the products (Waters, C. D. J. (1991). After suss outing different definitions promulgated by different experts, the next part of the paper will analyze the role of an operational manager in an organization.1.2.The role of Operation ManagerOperation managers of any organisation are concerned with prep, systemizing and controlling the action which bear on human behaviour with the help of models. Planning helps in establishing action plan for the organisation and stand future-decision making. It is thus duty of operation manager to define the objectives and goals for the operations and its subsystems of the organisation. They strike to design procedures and policies in order to achieve those objectives. This stage embraces the clarification of role and focus of certain operations into organisations general strategy. Product and services planning conversion process and facility designing are also include in the planning. The establishment of authority and tasks and other related activities fall under the head of organ izing. The flow of cultivation and structure of roles are being established by the operation managers within operation subsystems. It is their tariff to crack the attributes requirement for goals achievement and they need to assign the responsibility and authority to carry them out (Joseph, G. Monks, 2004).Other anchor responsibilities of operation managers include transforming inputs into the outputs. To devise an effective production plan, say, which employs capacity, knowledge of production facility and materials is prime responsibility of an operation manager. They are conjectural to schedule and control the system demands in order to retain command services and/or produce desired goods. They need toevaluate quality inventory levels, cost etc. to abide by the quality associated with goods and services. They are obliged to regulation of systems and resources within the organisation thus maintaining transformation and effective value addition activities. Operation managers are pick upd to observe parameters which may affect the human behaviors. They need to evaluate models and frameworks of an effective operation management within an organisation (Slack et al).As operation management is originally concerned with the accomplishment of both resource utilization and satisfactory client services, operation managers are supposed to maximize both and maintain an overall satisfactory performance of the organisation. Sometimes there is improvement in customer satisfaction while deterioration in resource utilization. To overcome any such activity, operation managers are trained to tackle such conflicts and they need to find and implement a balance for the organisation in order to achieve its basic objectives. The principle customer service objective is strongly babelike upon services of an en enthusiastic and able operation manager (S. Anil Kumar, N. Suresh, 2008).The next part of the paper will discuss the relationship of operation management with the cor e functionalities of the organization. 1.3.Relationship of operation management with other core functionsOne of the most significant functions that operation management plays in an organisation that it defines the ways for strategic planning of an organisation. As strategic planning is concerned with organisations decisions and remedies for certain environmental and line of reasoning conditions, operation management provides road map for strategic planning for the organisation and eases the way with help of fundamental concepts.The field of operation management is not limited to transformation of inputs into the outputs by utilising physical resources thus achieving successful customer satisfaction along with efficiency, development and adoptability for the organisation, but it is deeply associated with other core functions of an organisation such as foodstuffing, finance, personnel etc. It also include product design, quality control, maintenance management, location offacilitie s, materials management, planning and product control, process design and many other core and support functions. The modern concept of operation management is very dynamic and promising and it evidently brings outstanding results for an organisation working under controlled environment (Dilworth, mob B., 1999).2.Case StudiesFollowing are two cases studies that indicate how proper operation management strategy helps the organization in achieving its ultimate objectives. In this regard, the Heathrow International Airport and Nestle UK Chocolate Factory have been taken a evidence.2.1.Heathrow International AirportHeathrow International Airport is the UKs only hub airport. Around 5,500 people have been active by the BAA at Heathrow of which 25% employees perform operational, customer service and maintenance roles. Other 75% are in security and head office functions. In addition, BAA has some 65% kindle and it operates the Naples Airport. These figures show the need and significance of operation management within framework of Heathrow International Airport. An insight into Heathrows planning and preparation and its outstanding level of services and commitment will explain operation management practices being observed by the organisation. For example, overwinter resilience enquiry recently examined and implemented by operation management ensures its ability to provide excellent services and support given to passengers and employees during severe weather conditions, (Heathrow, 2011).The winter resilience initiative was carried out by operation management teams through expert peer reappraisal and extensive quality assurance. Teams studied and learned from Dallas Fort Worth, Madrid and Minneapolis-St. Paul airports which possess strong report card for passenger welfare, airport operations and the fall outance of snow. The devised plan for Heathrow was being examined and peer reviews helped it to carry out one of the most effective operation management tasks. Fo r this, Heathrow had invested marvelously in acquiring innovative equipment which could effectively clear the airfield in reduced time. The equipment included taxiways, airside roads, runways, stands etc. and were used for the disposal of collected iceand snow. This one task brought the Heathrow airport to fully operational status. It in fact appointed a full-time operations manager for winter that is responsible for Airports winter readiness controlled. The regular refinement and review of organisations plans distinguishes it from other leading airports all over the world, (Heathrow, 2011).2.2.Nestl UK Chocolate FactoryNestls nock and product portfolio ranges from local favorites to global icons. The products are supported by vigorous research and development facility, think driving renovation and innovation, and with clear priorities which is attractive and relevant for consumers. Nestls desire in becoming a leader of renovation and innovation, whether of systems, processes or p roducts define the role of governing operation management body which gives its product an entire new and refreshing aspect. From brand effectiveness to effective supply chain, from farm to the fork, nestle UK chocolate factory ensured best production and operation management. Best raw materials are being used in the preparation of chocolate and other products. For operations needs, nestle has set four pillars for effective operation management which include increasing effectiveness and efficiency, operational efficiency, im prove quality and elimination of waste.For continuous excellence and to restore most innovative and appreciated products in most efficient way, nestle has implemented these four pillars into its operational management structure. The product and operational excellence has been given utmost importance all because Nestle ensures to provide its consumers with delightful products whenever and wherever they need them. Customer satisfaction is undoubtedly complimentary in consumer product market and Nestle has significantly earned it through continuous planning and operational excellence besides bad its products the desired and unmatched taste and nutrition, (Nestle, 2011).3.Major Understandings of the studyMajor understandings of the study suggest that operation management is, by far, one of the most significant aspects of any organisations development and economic growth. It provides enormous value to the resources of the organisation and adds value to them. The resources and investments of anyorganisation need to be utilized in more effective way for on-going progress. Furthermore, strategic planning division works hand-in-hand with operation management as it provides sustainable cause for effective and efficacious planning and preparation. Indeed no organisation can survive without future plans and policies that define its objectives and goals and its overall competitive market value. Operation management thus promises sustainable future fo r the organisations and procures enormous economic growth under controlled conditions (Everett, E. Adam, Jr.Ronald J.Ebert, 1994).Another great aspect of operation management is its ability of giving added value to products and services of the organisation. It is aimed at increasing the efficiency of the products and services by minimizing the circumstances that may prevent organisations to achieve great market value for their products and services. As it is clear as crystal that todays competitive environment demands higher level of excellence and efficiency from manufacturers and service providers, organisations should concentrate more and more on improving their standards. This can only be done through sustainable operation management plans and procedures.Furthermore, operation management not only serves as great tool in improving standards and adding value to goods and services, it has been proved as cost reduction tool within the framework of organisations. Great amount of capi tal and resources could be saved by implementing a resourceful and sustainable operation management plan which will in conclusion turn the organisation into leading brand. To earn a competitive advantage in business sector, one needs to overlook every aspect that could affect it either positively or negatively. Only accordingly unmatched products and excellent services can be manufactured and being provided (Hill, Terry, 1993).4.ConclusionsOperation management works in combination to several support and core functions of the organisation. It also increases the potential and performance of those areas where strategic and effective operation handling is essential. The scope of operation management is never dying and it embraces internal and external factors associated with business of any organisation. From manufacturing to supply, from marketing to customer satisfaction, from financing to human resource, operation management has its deep roots in the organisations framework (S. Ani l Kumar, N. Suresh, 2008).Two case studies helped in understanding the role of operation management and how it can be utilized in improving overall performance of the organisations. Heathrow Airport is among worlds leading organisations that provide its customers with excellent services and it managed to sustain that position through years by effective operation management procedures. It has assigned one fourth of its employees to operational tasks which ensures greatest level of quality service. On the other hand, Nestl employed a tremendous operation management task force to maintain its brand value. It is evident of the fact why nestle consumers prefer its products over other brands. It has successfully achieved a competitive advantage over other foods and beverage companies operating all over the world through systemic and devoted operation management and planning.Concluding, the most significant role operation management plays is ensuring greater levels of customer satisfaction for the organisations for their brands, products and services. Customer satisfaction is utmost objective of any organisation and it will require that organisation to develop, implement and manage a sustainable operation management plan that could work in vicinity of other necessary activities and operations. Operation managers at organisations have the utmost responsibility in promising desired levels of satisfaction among consumers and customers thus fulfilling requirements for achieving basic objectives for the organisation. Their role in economic development is as essential as organisations survival in the competitive environment (Chambers et al, 2007)ReferencesChambers, Stuart, Johnston, Robert and Slack, Nigel (2007) trading operations management (5th ed) Dilworth, crowd B. (1999) trading operations management providing value in goods and services. (3rd ed) Everett, E. Adam, Jr.Ronald J.Ebert, 1994. Production and trading operations Management, Prentice-Hall of India Pr ivate particular(a), 5th magnetic variation Heathrow, 2011. Heathrow Winter Resilience Programme, online Available at Accessed 03rd December 2012 Heizer, Jay H. and Render, Barry (2008) Operations management (9th ed) Hill, Terry (1993) The amount of operations management Joseph, G. Monks, 2004. Theory and Problems of OperationsManagement, Tata McGraw-Hill Publishing Company Limited, 2nd Edition Joseph, G. Monks, Operations Management, McGraw-Hill International Edition, 3rd Edition. Nestle, 2011, Annual Report 2011, Online Available at Accessed 03rd December 2012 R. Pannerselvam, 2004, Production and Operations Management, Prentice-Hall of India Private Limited, 9th print S. Anil Kumar, N. Suresh, 2008, Production and Operations Management, New Age International (P) Limited Publishers, 2nd Edition Slack et al, Operations Management 4th Edition online version Slack et al, Operations Management 6th edition online version Waters, C. D. J. (1991) An introduction to operations man agement